I have had two different people tell me (one via here and one via another source) that Air NZ told staff who were scheduled to operate the service NZ 112 on Friday that it was cancelled on Thursday afternoon. But they didn't tell their passengers until 11 am on Friday. That cancellation cost me some money I wouldn't have spent if I had known on Thursday afternoon. I don't care so much about the money, but I want to make my displeasure known - who is the best person to contact, and does anyone have an email? I think just sending to the generic email is pointless.