Originally Posted by
billdokes
It's a total YMMV property by property, day by day thing.
I'm a LTT and have been refused an UG many times when they clearly show they have suites available to sell per the App. Often when I show them that on the App the tune changes, sometimes they come up with another excuse.
Why do you think it is an excuse?
Maybe they have got 4 suites available which they are willing to sell on the app. But if they cannot sell them, they are willing to upgrade Ambassadors, Titanium, etc. to one of them.
But the number of elites may be considerably bigger than four. And how can you be sure you're sufficiently high in the pecking order to get one of them?
I do understand the source of your frustration. Clearly, some properties are playing games so some FT'ers consult the T&C or room-category availabilities in the app.
Nevertheless, I think it has been stated often enough on FT that room availability online can only be a weak indicator of actual upgrade inventories. (And, of course, you can only guess the other side of the equation, namely the number of high-level elites being eligible for such upgrades).