FlyerTalk Forums - View Single Post - WestJet to outsource call center customer service to El Salvador

Nov 2, 2024 | 7:59 pm

#5

meepmix

Join Date: Jun 2023

Programs: None. Like Zero. :(

Posts: 288

Quote:

Originally Posted by FlyerJ

Wow.

Apparently it’s new / additional call center staff (not replacing the existing people) but … wow.

https://www.cbc.ca/player/play/video/9.6552135

I had many friends who worked at WS before Covid. (All left post-Covid) They all did the call centre stuff.

I can't imagine how that would impact the quality of service WS offers. :/

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