Originally Posted by
MaHa
Hi guys,
Anyone have any resolution to their 2FA login issues? For some reason it wants me to verify with an old cell phone number I haven't used in over a year and I have changed the phone number. the 2FA page doesn't even give other methods like email like it used to except for the ""Recovery Code" which I never set up. I tried calling BA today where the customer service rep keeps insisting that they don't have my old phone number and that they will escalate with IT. I'm trying to book a flight on QR, but I can't transfer avios over until I login to BA, and I am trying to rush. They said I will get an email back by the end of day which hasn't happened. Anyone have success changing their SMS phone number successfully or fix this issue?
You are by no means alone. This appears to be a known problem, and unfortunately re-setting the 2FA number to your correct, current number doesn't work. Somewhere in the system, it has hung onto an old contact phone number (in my case from almost 2 years ago) and the 2FA links to this number and won't budge.
I have had my 2FA reset, apparently twice, and still cannot log in as the code is going to someone else.