FlyerTalk Forums - View Single Post - Discussing Bonvoy "Complimentary Enhanced Room Upgrade" T&C
Old Nov 1, 2024 | 11:09 am
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lowkeyflyer
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Discussing Bonvoy "Complimentary Enhanced Room Upgrade" T&C

Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members and above receive a complimentary upgrade to the best available room, subject to availability upon arrival, for the entire length of stay. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors. At The Ritz-Carlton, suites are only included for Titanium Elite and Ambassador Elite Members and rooms with direct Club access are excluded. Enhanced Room Upgrades are subject to availability and are identified by each Participating Property. The Complimentary Enhanced Room Upgrade for Platinum Elite Members and above is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve.
Based on this language in the T&C, specifically the line "receive a complimentary upgrade to the best available room" + "Complimentary upgrade includes suites"

Does this mean that generally (not in practice), properties are supposed to upgrade you to the standard suites if available without regard for the "number of category" upgrades? For example:
1. Booked into a base room
2. Base room with a view. Base room high floor. Corner room. Standard Suite. These are the 4 options available for upgrade.
3. Purely on the T&C, is the property supposed to put you into the standard suite? Or the corner room?
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