Originally Posted by 13901

Iberia is launching a type of seats with doors - or perhaps already has it, can't remember. Trolleys are a commodity, and can be specced to the airline's design. It can be done. I just think that the team dealing with the onboard 'soft' product need to stop pretending that they are designing a 'restaurant in the sky' or other b*llocks like that. The reality is that it ain't. A while back we took our apprentices to see Do&Co and the local managers there said it right: it's an industrial process. Which doesn't mean you can't do it properly, well, and with care - but an industrial process it remains.

Personally, and my opinion counts for nothing as always, I'd rather see that department focussing on delivering something that is of great quality, easy to deliver, sustainable (as in that you can continue to deliver at high standards, day-in, day-out) and that keeps on delivering year after year.