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Thread: The Hilton Honors Surpass Card from American Express (formerly called Ascend)
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Old Oct 31, 2024 | 1:35 am
  #1224  
Andriyko
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Originally Posted by travelinfoo
I’m about $2500 away from $15,000 and recently spent about $1000. My bar is still at $2500. The bar has a notation “updates daily” but it hasn't changed since my statement closed. Does the spend only get credited after statement close? Does that mean any spend after my Dec 18 closing date won’t count towards the calendar spend?
We had the same issue with the Aspire card. I opened a case with AmEx after getting tired of being told to wait until the statement closes or the stars align. The spend should update daily. Ask AmEx to open a case and update the spend manually.
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