FlyerTalk Forums - View Single Post - FAQ : Why can't I check in online? OLCI and boarding pass difficulties

Oct 30, 2024 | 9:10 pm

#4

Midships

Join Date: Jan 2015

Location: Singapore

Programs: BA Lifetime Gold (Only took 30 years)

Posts: 1,097

Quote:

Originally Posted by ANNIVONGIBON

Hi - I'm getting the following error trying to login for my flight back from New York JFK to London Heathrow at 19:45 tomorrow (31st October), arriving in London 06:45 (1st November).

We’re sorry, we cannot complete online check-in for your flight on this occasion.Please proceed to the airport with your required documentation (including any vaccination and Covid test certificates that are necessary) to check-in and collect your boarding pass.

I am only flying back for the weekend for some appointments and therefore need to be on that flight. I specifically fast tracked my TSA pre-check approval so that I would have it for this flight. I added the "Known Passenger" details a month ago but now I am getting an error. There is also a notification saying "one of your destinations requires passport scanning". Please advise

Do I understand this is a return flight?

If yes, are you flying on something other than a UK passport, if so the airline may want to check that UK immigration will permit you to enter the country. I frequently cannot check in on line for the same reason living in Singapore, airlines frequently want to see my proof of residency in Singapore before letting me board a flight to Singapore.

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