Originally Posted by florin

That's good advice 👍

On a general note, and not necessarily specific to QR, sometimes it's very difficult to have a conversation. We have to jump through these hoops to try to word the message in a way that is understood, and we still get convos that go like:
"I'd like to change my flight date"
"I'm sorry sir, we're out of mashed potatoes." 🤦‍♂️

Some organisations are better than others; surely something can be done if the intent is there.