Originally Posted by
plunet
If you want to get this fixed, the easiest way to do it is just call their main call centre in China.
+86 21 95550
You will get about 50 seconds of stuff in Chinese before a very abrupt "For English service press 3" announcement.
I usually insert 206 between 21 (city code) and 95330 (their number) when calling from outside of China or VOIP. I'm not sure why this step is helpful/necessary.