Originally Posted by samiito97

Thank you again.

ive had a second reply from BA which I’m going to paste below.

i assume it’s still worth going to CEDR; BA have said a lot there but can’t give any hard evidence

“As your flight was cancelled due to operational reasons, it means you’re not eligible for compensation.



Article 5.3 of the EU Regulation 261/2004 and The Air Passenger Rights and Air Travel Organisers’ Licencing (Amendment) (EU Exit) Regulations 2019 states a carrier is not obliged to pay compensation if it can prove the cancellation is caused by extraordinary circumstances, that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your cancelled flight.



The information we have provided in rejecting your claim has been taken from our Operations Control Manager's daily log. We consider this to be proof of the circumstances surrounding the cancellation of your flight. We do not provide copies of these to our passengers as these documents, and our maintenance records, contain sensitive business information.”