Originally Posted by
notquiteaff
It’s really sad that a SEA based airline doesn’t invest in having a competitive app and website. Yes, it costs money to hire good designers and developers (and modernize the blackend), but I am convinced the customer service savings and customer satisfaction improvements would make it worthwhile.
It’s what happens when you see IT as an expense not an investment. The salaries offered are not where they need to be in order to attract competent talent.