Originally Posted by MaHa

Hi guys,
Anyone have any resolution to their 2FA login issues? For some reason it wants me to verify with an old cell phone number I haven't used in over a year and I have changed the phone number. the 2FA page doesn't even give other methods like email like it used to except for the ""Recovery Code" which I never set up. I tried calling BA today where the customer service rep keeps insisting that they don't have my old phone number and that they will escalate with IT. I'm trying to book a flight on QR, but I can't transfer avios over until I login to BA, and I am trying to rush. They said I will get an email back by the end of day which hasn't happened. Anyone have success changing their SMS phone number successfully or fix this issue?