Originally Posted by
plunet
Contact
[email protected] (their Data Protection Team). You will need to explain why you are escalating what is a customer service issue to them, and you will need to assert your ID, so it might not be quick, but as a data subject you have the right to ensure that anyone processing your data, like BA, does so with accuracy, and you have the right in law to correct inaccuracies.
I did this. They E-Mailed back saying it was not a data protection issue and that I need to contact customer services. My phone app works fine, but I cannot log in to the website and nobody has the tenacity or ability to want to resolve this. I no longer know what to do to get access to my account and cannot see me ever having access again.
I no longer understand how BA manage to function as an airline as everything about them is so tinpot. Nothing works like it should and the staff are hamstrung by reactionary management that has no interest in the customer, only their wallet.