Originally Posted by
Goldorak
PS : just curious in case you are not FB Ultimate, how did you manage to communicate in writing with FB, as AFAIK, only Ultimate can communicate by email with AF/KL/FB.
You can also contact KL customer services via WhatsApp (not sure about AF/FB but I'd assume it applies to them too). It's actually one of the reason why I prefer AFKL over some other airlines that still require me to call them like we're in the 80's.