Originally Posted by
Chapel Hill
They rebooked me to the JW. I told them that it did not meet my requirements and asked for the St. Regis. I was told 'no' - it would be the JW or I could cancel my reservation. I canceled the reservation and rebooked under another brand.
Originally Posted by
cfischer
time to leave appropriate reviews on TA and elsewhere I guess. The JW is both cheaper on cash rates and points - a simple ‘rebooking for free’ is insulting - rather a partial refund is warranted and appropriate compensation for the inconvenience.
I agree that it is very frustrating and unfair of them to do that. They can't just give you that one option and tell you to take it or leave it. In my opinion they are obligated to book you at an equally comparable resort and if not that, at least something better. Certainly not something worse which the JW is.
I'm not saying the JW is a horrible place to be, it's by far not but if I chose and booked the W that meant this is the caliber of hotel I wanted to stay at after the far trek to the Maldives and to just shove me/you to a lesser place is downright infuriating.