Originally Posted by
Chapel Hill
They rebooked me to the JW. I told them that it did not meet my requirements and asked for the St. Regis. I was told 'no' - it would be the JW or I could cancel my reservation. I canceled the reservation and rebooked under another brand.
time to leave appropriate reviews on TA and elsewhere I guess. The JW is both cheaper on cash rates and points - a simple ‘rebooking for free’ is insulting - rather a partial refund is warranted and appropriate compensation for the inconvenience.