Me to TA:
"Do you have any idea what Terms and Conditions we violated?"

TA to Me: "No, I have no idea. I think they are just using that as their “make this go away” answer.

I’d respond to their email and ask them, “what are the exact Terms and Conditions that were violated?”"


Given she admitted to me 5M Avios are "locked" in 25 clients' and her own account, methinks she does not know what she did wrong...

... and I will probably never know. I'm just disappointed about the lost flights, and yes, I will keep control of my own accounts from now on!

Thank you all from the depths of my heart. You're all so generous and kind.