Originally Posted by
sehgalanuj
Not sure about OP, but the PSL is reachable by email too. It's not widely publicized, and might even be discouraged. but I used it in the past at times when I needed non-urgent help.
I've used the regular email line, simply because they sent me a response to a question I asked. I didn't know that there was a PSL email. Would you mind sharing it?