Originally Posted by
notquiteaff
It’s really sad that a SEA based airline doesn’t invest in having a competitive app and website. Yes, it costs money to hire good designers and developers (and modernize the blackend), but I am convinced the customer service savings and customer satisfaction improvements would make it worthwhile.
Don't worry AS has slashed its customer service spending too. So many new agents know pretty much nothing except whatever their screen splits out on first glance. Too bad those screens also have bad IT so they basically have few tools to actually help customers when something beyond a simple task is needed. Heck, many agents don't even know what airlines are AS partners or that you can book partner flights (non awards) on Alaska's site/app sigh ....