Originally Posted by
PUCCI GALORE
Thank you so much for this. Happily all is well that ends well. I had an email this morning to tell me that my bags had arrived. I already knew that because I had put an air tag in a handbag that was inside one of the bags. We went back to Nantes and got everything back and although that took 3 hours of out lives that we will not get back, the important thing is that we and our bags are reunited safe and sound.
So, can you recommend me an email so that I can have a good moan to Iberia? Again thanks - I am unaware how many of BA Forum's nonsense permeates here but for your kindness I have made you a Mucci, If you wish to accept that it,
With great honour

Seņorita csycsycsy de Barajas
There was a recent-ish case of a BA Gold pax who had an unpleasant experience on an IB flight, IB did not respond to the complaints but did so after the pax got BA (Gold) to help
https://www.flyertalk.com/forum/36272699-post16.html
Safe travels tomorrow!