How long into your new year did they post? There should have been a second tier point adjustment for late postings
Eligible Tier Point activity that was posted within 7 days after your Tier Collection Period end date will be part of the original award.
Any Tier Points that weren't included as part of the original Tier Point Adjustment credit, will automatically be added by a further Tier Point Adjustment approximately 1 month after the original Tier Point Adjustment.