Status: Platinum
Booked: BMW X5
Received: BMW X1
Location: LIH

When I arrived to the office I was told that there is no X5 available at the moment and they were only able to get me an X1. No discount provided. After returning the car and making a claim they refunded me $50 for downgrade.

Status: Platinum
Booked: BMW 4 Series Convertible
Received: BMW 430i Convertible
Location: HNL

Got pretty worn BMW 430i with 50k miles on it. Infotainment screen was somehow damaged (probably by the sun) and was very hard to see anything on it.

Status: Platinum
Booked: BMW 5 Series
Received: BMW 530i
Location: LAS

2024 model with 3k miles. I was offered upgrade to M3 for $120/day.

Status: Platinum
Booked: Premium Mystery Car (FCCC)
Received: Skoda Kodiaq 1.5 TSI
Location: TIA

Booked a mystery car hoping for some large car, because I was traveling with my family. Ended up with Skoda Kodiaq with 9k km on the clock.

Status: Platinum
Booked: VW Golf
Received: Skoda Kamiq
Location: LCA

2024 car, brand new