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Thread: Marriott points expiration after transfer
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Old Oct 28, 2024 | 7:19 am
  #3  
littlevoices
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Originally Posted by DMCDOND99
Has anyone else experienced this or know the policy?
There is an FAQ on what should have happened: FAQ : Dealing with the death of the Bonvoy account holder

Presuming that the transfer was initiated by Bonvoy then you should be in an ok situation to recover. If they were "self-initiated" I guess that something else could have happened, so you're best following the formal route with death certificate via the Marriott T&Cs (and the helpful lurker): (as referenced in the FAQ) https://help.marriott.com/s/article/Article-22910
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