FlyerTalk Forums - View Single Post - "Passenger of Size" (PoS) - What's UA's policy, experiences, issues,...[Consolidated]

Oct 28, 2024 | 6:56 am

#447

SPN Lifer

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Join Date: Mar 2002

Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)

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Quote:

Originally Posted by LarryJ (Post # 442)

The COS should book the extra seat.

If they don't, the gate agent should deal with the problem before boarding. . . .

If they don't, the last line of defense is the impacted passenger(s) seated next to the COS. It shouldn't get to this point but, if it does, they are the only ones who can make sure it gets fixed. They should bring it to an F/As attention that the COS is in violation with the airline's policy and ask for it to be resolved. If the F/A can't, or won't, then ask for the CRO. As I posted above, the airline is required to make a CRO available when requested.

Thank you, Captain; your link is well worth bookmarking.

https://www.transportation.gov/indiv...u-have-problem

Until we, as passengers, get more involved in reporting violations and implementing the policy, nothing will change.

I have also saved a scroll-shot of the link, in case I am without wi-fi during boarding.

Last edited by SPN Lifer; Oct 28, 2024 at 7:07 am

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