Originally Posted by
storewanderer
So like, that female employee who stated you do not need an extra seat... do you think she said this because it wasn't a full flight...? She definitely could have handled it in a more direct and professional manner.
Maybe the way to handle this in the future is to ask them how full the flight is...?
I am not familiar with how this program works exactly but it seems to me you should only need to actually pay for an extra seat if the flight is full?
No, the full flight factor only comes into play if you didn't book the second seat in advance - they're definitely going to scrutinize and maybe even deny a borderline case if they're up against bumping someone. That's what makes this case so strange to me, actually, this was a *lot* of empty seats which I thought all their agents could see.
The 'no refund when full' method is Alaska's policy - IMO, that's a more sensible policy, but I sure wasn't complaining when I had a disability extra seat and ran into full flights - but Southwest no longer cares about that, you get the refund either way. I think that may have been the old policy, but it has been like this for quite awhile now.