Originally Posted by
CJ91
What is the actual fraud that BA is alleging here? That a customer has allowed an agent to control their account? And what were BA’s losses for that, and how did the customer benefit from it?
The termination clause doesn’t just cover fraud, there’s also misconduct. It could have been the fact that the TA was charging for their time and making a personal gain. Something triggered that investigation and all of a sudden they’ve got 25 accounts chock full of Avios all linked together by one person and who knows what they’ve turned up.