Originally Posted by
ryman554
Given that the pax who does this is going to get a lot of social pressure from their peers who just want to get home as well as potentially from the FA who also just wants to get paid (ie, the door gets shut)... what is the transcript one should use to minimize a poor outcome for any passenger, really to treat all the passengers/crew with dignity and respect?
The COS should book the extra seat.
If they don't, the gate agent should deal with the problem before boarding. The internal policy, which I can't post, suggests taking the COS onto the airplane before boarding to check if they need an additional seat. There is no wiggle room in the policy to allow the problem to be ignored.
If they don't, the F/A should identify the problem and get customer service back on board to handle it.
If they don't, the last line of defense is the impacted passenger(s) seated next to the COS. It shouldn't get to this point but, if it does, they are the only ones who can make sure it gets fixed. They should bring it to an F/As attention that the COS is in violation with the airline's policy and ask for it to be resolved. If the F/A can't, or won't, then ask for the CRO. As I posted above, the airline is required to make a CRO available when requested.