Originally Posted by
orbitmic
I think you should have a serious talk with your TA and ask exactly what she did. To be clear, BA would not close your account and cancel all of your points just because you nominated a third party to to manage awards for you, so clearly, one way or another, BA investigators found that something wrong took place, and since you are not aware of what it might be, I think that your TA needs to be transparent here. Either she truly did nothing wrong and then this was a scandalous parody of justice (unlikely) or whether realising it or not, your TA did do something that the BAEC rules did not allow and if that is the case, she (or the company) owes you a serious explanation. Paying $3600 for a service is one thing, losing all of your avios and being on BA's watch list for all the wrong reason without having done anything wrong yourself is another.
This is what I mean. We don't want to jump to conclusions, but all things point out to fishy behavior from the TA, regardless if she was aware of what she was doing. This is unacceptable, period; the TA needs to make the OP/customer whole. It is severely unlikely that BA closed this account just for kicks. Most likely, they investigated and found suspicious transfers of Avios between unrelated accounts. If this TA has had 25 (or whatever #) of accounts managed that were all closed, then unfortunately that's the common denominator - and would make the TA guilty, I would say.