FlyerTalk Forums - View Single Post - 295,500 Avios Disappeared, Account Deactivated
Old Oct 27, 2024 | 9:16 am
  #92  
corporate-wage-slave
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club
150 Countries Visited
Community Builder
All eyes on you!
15 Years on Site
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 70,931
Originally Posted by Tiger_lily
The only way to close an account is in writing. As per clause 23 of the EC T&C’s, which also forfeits all Avios in the account. You just can’t close an account any other way as far as I know.
I think that's normally correct, but I know of one exception from other posts here: if someone's BAEC account is hacked, in some cases BAEC seems to regard the account as so corrupted that the best thing is to give the victim a new BAEC number and new login, then eventually any Avios, vouchers, Tier Points and Lifetime Tier Points gets carried over. It's very much the exception and my impression was that BA security would deem the customer not able to keep their password secure, hence to take them out of the hackers' embrace they would issue a new BAEC number.
corporate-wage-slave is offline