I’m an infrequent AA flyer, but tried them again today due to the route needed and the fact they gave me temporary platinum pro status.

Well, my flight (DFW-SAF) was delayed by several hours today. While I understand delays happen on all airlines, it just felt that nobody cared at all:

- the delay wasn’t announced until ~10 minutes before boarding, after we hiked to E gates.

- it was a rolling delay, first delayed by 1.5 hours, then by 4 hours, then adjusted to 3.5 hours.

- when the delay was announced, right before boarding, nobody was staffed at the gate.

- I went to the customer service desk and nobody was there either. No sign or indication if/when they’d ever be back. Felt like it was very much “you are on your own, good luck!”

- now, the flight is scheduled to board in 15 minutes and they have no staffed a gate agent yet.

In sum, beyond just delays (which always suck), I just sort of got the distinct impression that AA could care less about a ~4 hour delay. The only silver lining could be perhaps that “SkyWest as American Eagle” is operationally distinct and regular AA?

I’m not a fanboy of other carriers, but anecdotally my experiences on AA are quite poor