Originally Posted by NWIFlyer

sarahjane, welcome to FT, and I'm sorry if some of the answers seem a bit direct. There's a lot of experience and expertise here, and sometimes something as simple as English not being a first language - BA has a lot of customers worldwide who visit us - can mean a response doesn't come across as we'd always hope. But, please don't be put off because you'll find a very large number of exceptionally helpful people in this forum and throughout FT..