Originally Posted by
IMissThe747
LOL!!! There is no 'sweet spot.' No matter where a company sets its standard for 'how much' communication is the right amount, they will get complaints. Some will always say 'not enough' and some will always say 'too much.'
I'd prefer too much over too little... so for me, UA is the best. I wish you peace as you work through this.
The solution to this is fairly straightforward. Just give us the option to choose how much communication we would like to receive regarding our flights.