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Thread: Do we get *A Gold benefits on AirNZ if we book via OTA?
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Old Oct 24, 2024 | 4:49 pm
  #10  
TravelinSperry
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Originally Posted by Thai-Kiwi
If my issue cannot be resolved myself online, then I too object to paying a service fee. Happy to pay a change fee and fare difference.

Have had some polite, but firm, discussions with the CSR concerned to transfer to a supervisor if they didn’t hold the necessary authority to waive the service charge.

Some CSR are proactive, many not so much.
I asked to speak to a supervisor and the supervisor declined to waive the fees. I suppose I could go the route suggested above to get the fees waived, but I probably will just move on with my life.
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