Originally Posted by
cardcarryingunitedflyer
….When talking to Customer Service I've heard vague responses about how older Platinum tiered members get cleared for upgrades before newer tiered members, and other Reps that say there is no difference. Problem being that no Rep will ever disclose reference…..
Customer service agents aren’t trained in the details of the frequent flyer program. They know one exists and they know the hierarchy. They may know some of the benefits, but beyond that, one is usually wasting their time talking to them. They are trained mainly to sell and change reservations, not discuss details of the frequent flyer program.
If you look into upgrades at United.com, you’ll see no mention of previous status having anything to do with upgrade priorities. This is the same info they’d look at.