What I don't understand is that some AmEx agents appear to a) not be aware that it is an AmEx-wide issue, b) not be aware that points do usually post within 2 days saying that we should wait either 12 weeks or until the close of the next billing cycle. One'd think that if there was an issue affecting many customers AmEx would advise their agents of the issue so that they don't have to make up explanations that vary from one agent to another?