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Thread: Do we get *A Gold benefits on AirNZ if we book via OTA?
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Old Oct 23, 2024 | 2:50 pm
  #9  
Thai-Kiwi
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Originally Posted by BZNZ
I agree the booking fees are a rip off and I find the agents are insistent on charging them even to Elite Air NZ members. If I were you I'd grab evidence (screenshots from Google Flights & Air NZ website) and make a formal complaint to try get refunded for the contact centre fees. You booked through them because the website doesn't show the cheapest fare.

​​​​I honestly wonder how much people are getting overcharged through the website as I've come across this myself a few times.
If my issue cannot be resolved myself online, then I too object to paying a service fee. Happy to pay a change fee and fare difference.

Have had some polite, but firm, discussions with the CSR concerned to transfer to a supervisor if they didn’t hold the necessary authority to waive the service charge.

Some CSR are proactive, many not so much.
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