Originally Posted by
WineCountryUA
Thanks for this suggestions but that's a new one for me. Where is it displayed on the website? On the App?
On the website, it is pretty prominent on the upper right part of the webpage, during the checkout process.
Originally Posted by
SFO 1K
If you're shopping for an itinerary and you end up with a ticketing issue, make a note of the Cart ID and then when you call in, provide that.
The agent can pull the Cart ID and work with you. Depending on the itinerary, they may be able to honor a fare. Award tickets and tickets with carriers other than United would be exempt, plus a few other minor exceptions.
It's important to call in right away, as the Cart ID validity is time constrained.
The cart ID was how the web support desk helped push through reservations that the website hung up on. I am doubtful that the regular call center staff will provide anywhere near the help that web support used to.
I would love to be proven wrong, but I envision a lot of "Sorry, the computer won't allow it to be ticketed", when web support was most often, "Sure, let me push this through for you".