Sent completed form on 10/15 to the combinepoints email address. (Why does this email not shoot back a confirmation email that they've received anything?)

As of yesterday, 10/22, still nothing. I read a data point on Reddit that you can reach out to chat agents and they can manually process the transfer. I reached out to the chat agent. One agent told me "I can't find your request, you need to resend it". So I emailed it again to the email address. The chat rep said I need to wait 72 hours before reaching out again, as that is how long it takes for the form to get "into their system".

I decided to try a different chat agent, in case the first one was incompetent. This 2nd chat agent was able to find my submitted form (although I have no clue if they found the originally submitted form, or the one I just emailed in minutes prior). The 2nd chat agent was able to push through my transfer manually. I immediately noticed the points deducted from my account with the line item of "Points Transfer". I asked if I would receive an email confirmation, and the chat rep said no, since it was processed by the chat team, they do not initiate email confirmations, so the chat transcript is the only "proof" I have.

I was transferring to someone else, and I asked them to verify if they received it. About 4 hours later, when they got back to me, they said they had not received the points. I opened my account, and the points were BACK in my account. It looked like this:

• -470k point transfer
• +200k point transfer
• +200k point transfer
• +70k point transfer

Now I'm at a loss of what to do. Why did the transfer fail? Do I simply wait until the email team gets around to my submission and handles? Will the email team even handle this or will they see it as a closed/completed request? Do I reach back out via chat and ask what happened? Did the chat team indirectly invalidate me from doing transfers for 30 days because of this "failed" transfer? (I could see that being some weird nuance with their transfer system... "Oh you have done a transfer in the last 30 days so we can't do one for you now!" type of thing).

EDIT: I reached out to WOH via chat again, asking for the reason why the transfer was returned. I made it clear I wasn't looking for them to force it through again, and I'd be happy letting the email team handle it. The rep explained, "You are transferring more than 200,000 points, so and we cannot complete that without escalation. The request has gone back under review, and all points have been returned. Once the review is complete, you will receive correspondence via email." So an FYI to anyone trying to do a big transfer--expect delays!