Originally Posted by
wrp96
I'm one of the passengers that filed complaints (multiple) going back to 2019. And it hasn't improved any recently IMO, at least not at DFW where since May, I've had to file multiple complaints including taking 2 hours to get from check in to my gate - and almost missing a flight, to actually missing a flight because the wheelchair attendants kept delaying and then once they caused me to miss the flight wanting to abandon me at the closed/empty gate, yelling and arguing with me when I wouldn't let him abandon me, and then there was the one who got angry at me because I couldn't walk up the jetbridge.
Thank you for filing the complaints. I've had to use AA's wheelchair services at most airports since 2021. My experiences at MIA and CLT mirror everything you've described at DFW. Each trip I've completed the survey in detail, but not an actual complaint. Your doing so may have helped lead to recognition of AA's systemic issues.
In fairness, the wheelchair services on departure from DCA, have been pretty good for me. But I think that's more of a function that since needing the wheelchair service, I'll only fly J/F. It seems to makes a difference on the outbound experience. Connections and arrivals trend barely adequate to dismal though, regardless of travel class.
I end up cancelling a lot of personal trips a few days before departure now. Knowing what I'm going to have to deal with using AA's wheelchair service does factor into some of the decisions. Even obscene amount of tips don't seem to move AA's attendants to act with consideration or expediency.
I do return flights on United into IAD occassionally now, instead of AA into DCA. Even though DCA is only 10 minutes from my house and IAD is quite inconvenient. Even with the huge hassles of the people crawlers on arrival at IAD, United's wheelchair attendants seem to do much better from plane to curb.