Originally Posted by SHLTP

Well, Hyatt has to crack down and make the program work for those of us in China. I just sent a long email to the head of loyalty in Asia - my experience with Hyatt in China this year has been terrible.

Too many properties only sell suites and now even regular rooms only on Ctrip or only sell regular rooms w club access. It's becoming impossible to book a regular room in China, use points or use TSUs.

I have 6-7 tSUs expiring because I haven't been able to use them in China. I have 30 nights at one park Hyatt and basically nother Hyatt in China stays. I blew 500,000 points this yr but all out of China, and still have 400,000 points left. It's hard to use points and TSUs in China.

Guests are gaming the system but so are properties. Too many properties never offer standard suites on the Hyatt app - park Hyatt Hangzhou, pH Shanghai, hr Suzhou never have standard suites available.

Over Oct 1 holidays many properties only sold on Ctrip until week of. I tried to book in September and nothing was available for cash on Hyatt app, only via Ctrip.

The program is becoming worthless in China. I might just have to go back to Marriott unless they can fix this