Originally Posted by
mjack99
I have a OWE and just tried to remove a segment (change to surface). The segment is ORD-DFW before flying same day on to SYD. I am being told that I can't remove the ORD-DFW segment because it is married with the DFW-SYD segment. But I didn't ask for those segments to be married. Now I have no choice (according to AA) but to take the ORD-DFW flight which is about as inconvenient as it can be. Where did I go wrong in booking this ticket (or where did AA go wrong)? I want to make sure I don't get a repetition of this for future bookings. And if you have any hints on how to get out of this predicament now, I would appreciate it.
It's not about "asking" segments to be married; since you originally requested to fly ORD-DFW-SYD, availability was based on flying both segments. By changing ORD-DFW to surface, you are now looking for availability to fly DFW-SYD only, which can have different (or in this case, zero) availability as compared to ORD-DFW-SYD. If you are looking to assign blame (don't know why??), it's not AA's fault as you originally requested to fly ORD-DFW-SYD.
As to solving your predicament, maybe consider rerouting yourself DFW-xxx-SYD instead.. assuming you haven't maxed out your 16 segments.
If you have 16 segments already, then look for a different nonstop flight to SYD and your surface segment will be ORD-xxx. From N.Amer, that can be LAX, SFO, HNL, JFK..