FlyerTalk Forums - View Single Post - CX's policy for refunding partially used ticket?
Old Oct 22, 2024 | 9:13 am
  #6  
CarefreeBA
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Originally Posted by xcfly
if my ticket was bought at E class, wondering if they will use the higher tier (R class) or even full fare (W class) to price the single ticket? One way E class was available when the ticket was ticketed.

And if CX will use historical data on the date of booking, theoretically I could ask CX to provide an estimate of refund in the hypothetical scenario of cancelling the return ticket ?
Redefining slightly: E-Cls can be representative of the 'seat' you have and not so much the 'fare' you have such that: once you have an E-Cls seat, you will always have that E-Cls seat.

Example 1: LHR-HKG E-Cls, HKG-LHR E-Cls. If you change HKG-LHR to a day with no E-Cls but still R-Cls/cancel HKG-LHR, then the outbound will still remain E-Cls.

As you mentioned, there could be the case where there is an E-Cls return fare, but not an E-Cls one way fare. In which case, yes an R-Cls or W-Cls one way fare will be used.

Historical data is available and Cathay can give you the exact amount you will get refunded if you ask them.





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