So I have a question on how things are supposed to work now.

I saw a fare displayed but could not get through the ticketing process without erroring out. Called the GS number and the agent ran into the same problem. Asked for web support and found out it is gone. The agent was emphatic that just because you see a fare on the website does not mean that it is actually available, it's confirmed available when ticketing is complete. I asked for a supervisor and was very politely told there is no one to escalate to because she is a "lead".

Having invested enough time with that agent I hung up and called again, got a seemingly more knowledgeable agent. Same problem, she put me on hold and came back and said they cannot resolve it. The best she could offer was I try again in a few hours. Until now this type of issue would be sent to web support who would work their magic and get the ticketing done.

Are there some magic words we can utter that will conjure up these tools for the agents you referred to? I am not being facetious, I just want to get things done efficiently.