Originally Posted by
babielovah
Additionally, my friend was able to book NGO-NRT, NRT-LAX business class. Not on the web, but she was able to book it over the phone. Do you mean only the CTS-HND route can not be booked as business or first class with CX?
If CTS-HND is only available on Class J "Domestic Business" or First Class, CX cannot access those reward spaces.
And in additionally, if your friend can book it, ask your friend to book for you. That will solve the problem much quicker.