Originally Posted by
AmD950
If CTS-HND is only available on Class J "Domestic Business" or First Class, CX cannot access those reward spaces.
Additionally, my friend was able to book NGO-NRT, NRT-LAX business class. Not on the web, but she was able to book it over the phone. Do you mean only the CTS-HND route can not be booked as business or first class with CX?