Thought I'd share my continuing (and latest) saga in trying to document how many, if any, of my tens of thousands of Hertz Gold points are older than 5 years... I'll recap and update in chronological order...

• In July I received the Hertz email that most of us received, notifying that in addition to having have Hertz activity over the prior year to keep our account active (a long standing requirement, no biggie), that any points that we have that are older than five (5) years, will expire at the end of 2024, however, we could use any of those points in question for bookings made before the end of 2024, for rentals through 2025, etc. My email did not contain any statement of how many, if any, miles I have in my account are older than five (5) years.
• Several weeks later I called up Hertz (I usually start by calling the dedicated PC line, and ask to be transferred to "the loyalty desk", they usually do so without argument), but the customer service agent advised me that she and other Hertz customer service reps (and their supervisors as well I later learned) only had access to my past two (2) year history, so unfortunately they could not be of assistance. I was advised that I would need to email Hertz corporate.
• I located the email address and sent off a very polite email, however, after a number of weeks passed, I received no response. A similar experience I know that other Flyertalk members have experienced.
• In late August I again reached out to the loyalty desk. This time it was noteworthy that the customer service agent on the loyalty desk, assured me that all I needed to do was to have activity in my Hertz account each year, in order to keep all of my points active. When I told her, no, there was now also a policy that all points older than five (5) years would expire at the end of this year, she assured me that was not the case. I then read her the email from Hertz I received in July, and suddenly her memory was restored (? strange). She then told me since she only had access to my two (2) year history, she would escalate the matter herself with an email, and that I would get a response in 3-5 business days and they would provide me with the requested information.
• On October 7th, having received no response, I again reached out to the loyalty desk. After briefly explaining the history on my inquiry, the customer service agent said yes, she saw it was noted in my account that the prior customer service agent I contacted in August, had escalated the matter, and she apologized I had not received a response. She put me on hold and went to talk to a supervisor. She came back on the line, and I was advised that her supervisor would send her own escalation email, and that I would certainly received an email reply within 3-5 business days.
• Today October 21st, having still received no response whatsoever, I again reached out to the loyalty desk. As happened earlier, the customer service agent told me I need not worry, that as long as I had activity in my account every year, no points would expire. As before, I told her with all due respect, that was incorrect, again referenced the five (5) year policy announced in July, and told her to check the notes in my account. She did, saw that escalation emails had been sent out twice, once by another customer service rep on the loyalty desk, and once by a supervisor. After a brief hold, I was advised her supervisor would again send out an escalation request, and yes, I should have a response in 3-5 business days.
• That's my current status. Will reach out again in a couple of weeks if still no response, and you can imagine what I'll be doing the rest of this year every couple of weeks... fyi/fwiw