Originally Posted by
downinit
I was on hold for nearly an hour just to select the seats, and I've been waiting for a response on WhatApp for five hours for a different reason. Seems like this one was quite popular, or else EI just has really terrible customer service. I could book a virtually identical open-jaw in J on SAS for the same dates next summer for $1000 more. It was certainly a good deal, but it won't be the end of world if they refuse to honor it.
SF shared it, so I'm sure many people took advantage.
If you order a special meal, don't expect it! I have flown EI 6 times and received the special meal (NLML / LLML) I ordered 1 of those 6 times! They also didn't have my wife's vegan meal (VGML) on the one flight she flew with me.