Originally Posted by HarryHolden68

Oh I hope so. I feel I am stuck in something more terrible than the Rick Astley paradox.

I have changed jobs and lost access to the phone number assigned to my account. Attempting to login on any PC requires 2FA so I was unable to change the number online. Not to worry, call BAEC and the agent deleted the old number and added the new one. Go to login and the 2FA authorisation is still going to the old number. The agent could not explain why.

I also have to change the E-Mail address on my account. Now the E-Mail I want to use was also used 6 years ago to help a colleague set her fathers account up and is stuck there. I was told to E-Mail a specific "documents change" E-Mail address at ba.com but got the error that access is "denied" to that E-Mail. Without 2FA, I cannot login to use a webform and the call centre are unable to help me as they are (understandably) not allowed to arbitrarily change customers mail addresses.

So BA continue to send mail and SMS's to my old details which I can no longer access and nobody seems able to help, despite best intentions and a frustrating desire to get it sorted.