I have an upcoming stay at the Regent next month and got an email from the hotel today. This was a bit of a surprise.
In recognition of your Elite status and welcome you back, we are special to extend acomplimentary double upgrade for this stay only from Resort View Suite of your booking to our One King Bed Graden Pool Suite for your enjoyment.
As I mentioned upthread, I prefer an ocean view suite to the Garden Pool Suite, so guess I’ll be asking for a one category upgrade instead of 2.
YMMV